Shipping Policy for Petals & Feathers

1. Fulfillment and Shipping

1.1 Order Processing Time

We strive to process orders within 1-2 business days. During peak seasons or special promotions, processing times may be slightly longer.

1.2 Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 3-7 business days.

  • Express Shipping: Estimated delivery within 1-3 business days.

1.3 Shipping Costs

Shipping costs are calculated based on the order total and the selected shipping method. Customers can view the shipping cost during checkout.

2. International Shipping

2.1 International Orders

We ship internationally! Customers outside our domestic region can select their preferred shipping method during checkout.

2.2 Customs and Duties

Customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend checking with local authorities for specific details.

3. Lost or Damaged Packages

3.1 Lost Packages

If your package is lost in transit, please contact our customer support. We’ll work with the carrier to resolve the issue promptly.

3.2 Damaged Packages

If your package arrives damaged, take photos of the packaging and the items. Contact us within 48 hours of delivery, and we’ll assist you in filing a claim with the carrier.

4. Returns and Exchanges

Please refer to our separate Return and Refund Policy for details on returns and exchanges.

Notwithstanding anything mentioned in the aforementioned provisions, we do not guarantee that delivery will happen within any specific timelines as it is completely dependent on the shipment services. Sometimes, the delivery may take longer duration due to:

  • Bad weather conditions;

  • Transportation delays;

  • Political disruptions; or

  • Other unforeseen circumstances

In such cases, we will proactively reach out to You. Please check your emails for such updates.

To the maximum extent permissible by law, We shall not be liable to You or any other persons for any direct, indirect, incidental, punitive, exemplary, special, consequential damages or loss of profits, revenue or goods will be incurred by You due to any delay in the delivery of orders.